All positions

Professional Services Engineer

Apply Now
Remote - United States
Customer Success

PlanetScale is growing rapidly and reinventing the database space. We have built the database for developers unlike any others – we kept the good parts of the relational database and left behind the baggage. Because our 'touch of the button' solutions are so unique, our customers choose to entrust us with what is often their most precious digital assets, so the stakes couldn't be higher.

We build our platform on top of Vitess, built by our co-founders at YouTube and Google. We also provide enterprise support for customers running Vitess in their environment. 

What’s the job to be done?

  • We are looking to hire founding members of our Professional Services team at PlanetScale to support expanding the use of Vitess to a larger group of enterprises.
  • Your job is to take a customer from zero, to deploying on PlanetScale or Vitess, to successfully running their business on it.

These attributes best describe you…

  • You are as comfortable leading technical interactions with customers in a meeting or video call, as you are digging into details on a whiteboard and diving into code.
  • There are no problems a customer could encounter during deployment and migration that are too complex for you to analyze, understand and then think of ways to try and solve them.
  • You have experience owning the technical success of deployment and migration projects from beginning to end.
  • You are an expert at designing solutions that balance customer requirements and technical realities, and are able to communicate complex ideas effectively and with efficiency. 
  • You are as comfortable at helping a customer engineer or DBA with their SQL queries, as presenting project tasks and timelines to their CTO.

What you will need

  • Previous experience in customer-facing consulting or support. 
  • Strong communication skills.
  • Experience with MySQL or experience in PostgreSQL and a willingness to level-up on MySQL in a short amount of time.
  • Working knowledge of one or more of the major cloud IaaS platforms (AWS, Azure, GCP).
  • Solid networking background;  we are often pulling up tcpdump traces to debug problems.
  • Working knowledge of Kubernetes.
  • Programming experience.  While you will not be programming full-time, the ability to pinpoint problems by navigating unfamiliar code, and potentially generate patches when necessary is required.
  • Willingness to travel to work with customers:  post-pandemic, as needed

What else will help you be successful

  • Experience working on an all remote team
  • Experience building an organization from the ground up

 

At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status.

If you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

 

#LI-Recruiter

Perks at PlanetScale

Work with top tier teammates around the globe
Competitive salary & equity
Unlimited PTO

Apply to Professional Services Engineer

Upload(No file uploaded)
(.doc, .docx, .pdf, .txt, .rtf)
Upload(No file uploaded)
(.doc, .docx, .pdf, .txt, .rtf)
U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race and Ethnic Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.